Thank you for choosing Yokey. We strive to provide you with high-quality products and exceptional customer service. In the event that you are not satisfied with your purchase, we offer a refund policy as follows:

Eligibility for Refund:

To be eligible for a refund, you must initiate the return process within 15 days from the date of purchase.

The item must be in its original condition, undamaged, and with all original packaging.

Proof of purchase, such as an order number or receipt, is required.

Refund Process:

To request a refund, please contact our customer support team at shopyokey@gmail.com

Provide your order details and the reason for the return.

Once your request is approved, you will receive instructions on how to proceed with the return.

Shipping and Handling:

The customer is responsible for covering the shipping and handling costs associated with the return of the item.

We recommend using a traceable shipping method and obtaining a proof of postage to ensure the safe return of the item.

Shipping and handling charges are non-refundable, except in cases where the return is due to an error on our part (e.g., shipping the wrong item or a defective product).

Inspection and Refund Processing:

Upon receiving the returned item, our team will inspect it to verify its condition and eligibility for a refund.

If the item meets the refund criteria, we will process the refund to your original method of payment within 7 to 12 days.

Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider.

Non-Refundable Items:

Certain items are non-refundable, including but not limited to:

Downloadable software or digital products.

Services that have already been rendered.

Items that have been damaged or altered by the customer.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

Please note that this refund policy applies to purchases made directly from Yokey. If you have purchased our products through a third-party retailer, please refer to their respective refund policies.

If you have any further questions or need assistance with the return process, please reach out to our customer support team. We are here to help.

Last updated:14/06/2023

Note: This is a general template for a refund policy. It is essential to tailor the policy to your specific business requirements and comply with applicable laws and regulations. Consulting with legal professionals is advisable to ensure compliance with refund laws in your jurisdiction.